Returns & Exchanges
You must call our customer service team on 1 800 455 9155 (outside Canada +17607370900) to advise us of the reason for your return/exchange. Please be sure to have your order number when you call.
You have 30 days from when your order was shipped to return it. The products must be in an acceptable condition and unopened. You must also include your details with the return: Name, address, order number and details of
Please contact us on 1 800 455 9155 (outside Canada +17607370900) or firstname.lastname@example.org for details on return location and procedure.
Credit is issued in the form of a store credit on your Good Health Canada account, or where requested a refund to the card you made payment with, within 7 days following receipt of the product at our distribution
Where an exchange has been requested due to an order processing error, a replacement item will be shipped out upon confirmation to include a returns label to return the incorrect item to our distribution
We do not process returns past this 90 day period.
We do not refund the cost of shipping or handling where it is the customers own choice for refund or exchange.
Note: You cannot return the same product more than one time. This is to prevent excessive returns. Customers can order as many different products as they wish, but we only allow one return order for any particular product per customer.
Any damages must be reported within 5 working days of receiving your order. Royal Mail/Courier may request that the damaged items be posted to them for further investigation. Please make a note of the date and time of your delivery if this is possible. Damaged items will be replaced, please call our customer service team.
Missing or incorrect items
Any missing or incorrect items within your order must be reported to us within 5 days of you receiving your order, we cannot rectify any mistakes after this time frame. Please verify you have received all boxes and checked all packing material for small items, also check your invoice for any information on delayed/
We cannot accept a Health point machine as a return, please contact us for further details with regards to this policy.
We cannot accept any QuantoGram products as a return.