Good Health Canada Information
What are the contact details?
Phone: 1 800 455 9155 (outside Canada +17607370900)
What are office opening hours?
Our telephone lines are open Monday-Friday, 7am-3pm(PT), excluding bank holidays, messages left outside of these times will be dealt with as soon as possible.
Assistance is also available from our live chat, offline chat
How do I set up an account with Good Health Naturally?
In order to set up an account with Good Health Canada, you can either click on the following link and submit your details: New account
How do I access my account if I have lost my login details?
If you have lost or forgotten your username/email address please contact us on 1 800 455 9155 (outside Canada +17607370900) or email@example.com, a member of the team will be able to confirm this information for you.
If you have lost or forgotten your password, you need to click on the forgotten my password link on the login page and you will be asked to enter your username/email address. You will then be sent an email to confirm this request, once confirmed a temporary password will be emailed to you which will allow you to
How do I change my password?
If you wish to change your password, you
How do I place an Order?
You have two choices when placing an order online:
1. Shop by product, from the main menu bar. For example, go to our "A-Z Product List" and select the products for your needs.
2. Shop by need, from the main menu bar. Select the condition that you want to resolve from the
Remember, the product is only part of the solution, lifestyle changes will ensure your
Does Good Health Naturally accept phone, fax and email orders?
All ordering, price quotes, stock status, and most shipping quotes can be done directly online, but we also accept phone, fax and e-mail orders. For orders, order enquiries, call 1 800 455 9155 (outside USA +17607370900) , fax 760 737 0817 or email firstname.lastname@example.org
I did not receive an order confirmation. Was my order submitted successfully?
If you do not receive a confirmation notice upon completion of your order but you had successfully clicked the ‘submit’ button, it is most likely our system received your order but communication back to your PC was interrupted. Please do NOT resubmit the order online. If you do, you may end up with duplicate orders and
I am concerned that I may have placed a duplicate order. What should I do now?
Call our customer service team
Can I add, change or remove items from my order after it has been submitted?
Once submitted it is only possible to amend or edit an order by calling our customer service team, on 1 800 455 9155 (outside Canada +17607370900). If, however, the order has already been processed at our distribution centre, items cannot be added or deleted. If you wish to cancel an order or remove items when it has already been shipped if sent by Parcel force refuse the order for return back to
May I combine two separate orders to save on shipping costs?
We cannot combine orders for you online. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted either on the phone or online. Be aware though that we cannot cancel any order once it has been processed by our distribution
Approximately how long does it generally take to process an order?
Orders are processed during office hours of Monday-Friday, 7am-3pm(PT). For an order to be shipped out on the same day it must be placed before
For all further shipping information please see our shipping policy here.
What happens if/when an item is out-of-stock?
You will see a note on the website of any items that are out of stock and a proposed estimates date of return,
We do not place back orders
I have received my order and there is some damage, what do I do?
Any damages must be reported within 5 working days of receiving your order, please contact us on 1 800 455 9155 (outside USA +17607370900
What should I do if there are missing or incorrect items in my order
Any missing or incorrect items within your order must be reported to us within 5 days of you receiving your order, we cannot rectify any mistakes after this time frame
I have not received my order, what should I do?
Please check that you received both an order confirmation and PayPal receipt for your order. If you have not received both your confirmations, please contact us via on 1 800 455 9155 (outside Canada +17607370900) or email@example.com.
What if I want to return a product or order for refund or exchange?
Please see our Returns and Cancellations Policy here
Payment and Checkout
How can I pay?
We accept payment by all major credit cards, payment through PayPal and by bank wire.
When Will I be charged for my order?
When paying by credit card and
How can my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can be declined due to an invalid credit card number, expiry date, daily limit, insufficient credit, incorrect billing information on your account